Contact Information

If you have any questions about your order, shipping, returns, refunds, or our policies, please contact us using the details below.

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Customer Support

Email: rattisshop@gmail.com
Support hours: Mon–Fri, 9:00–17:00 CET

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Business Details (Seller / OSVČ)

Trading name: RattiShop
Seller: Mirra Inozemtseva, OSVČ
Business address: Slévačská 752/36, 198 00, Praha 9 – Hloubětín, Czech Republic
IČO: 22380299
DIČ (VAT ID): CZ0261071393

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Returns

To request return instructions, email us at rattisshop@gmail.com and include your order number. Please do not send items back without contacting us first.

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Privacy Requests

If you would like to exercise your privacy rights or have questions about how we process personal data, email: rattisshop@gmail.com with the subject line “Privacy Request”.

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Important Note (18+)

Our website and products are intended for users aged 18+.